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Thread: When updating I lose whatever ai am in the process of doing - food, purchases go away

  1. #1
    New Resident
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    When updating I lose whatever ai am in the process of doing - food, purchases go away

    I am playing 1.6 8 on my Iphone 5, using the id oz56. If the processing notice comes up, I lose whatever I am in the process of doing. This has happened 3 times. The first time, I paid $3000 for grams dancing shoes, the processing screen came up, and although the money was gone, system did not show the purchase. The next 2 times, I had just finished a dish and tapped to serve, and Again when the processing screen popped up, the food was gone. This is getting really old. I started playing this game for the rewards in castle story, but am getting irritated enough at it that I am about done bothering with the thing. Suggestions??

  2. #2
    The Honorable Panda
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    Does you iphone 5 have the most current IOS version? Version 6.1.4?

    Try deleting the game and re downloading from the app store.

    Does this happen when playing on wifi and cellular?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    New Resident
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    Yes, I do have the most current software version. Will delete and reinstall and see what happens. I was on wifi all three times the problem happened.

  4. #4
    The Honorable Panda
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    Try playing on cellular to see if you experience the same issues.
    You can also try turning your wifi off them back on.
    If you have any apps running in the background, close those out.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    I am having the same problem. Purchases and prepared food disappear when the game is processing. I have version 1.6.8 and am not playing on wifi, iPhone 4s

  6. #6
    The Honorable Panda
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    Quote Originally Posted by coco85brown View Post
    I am having the same problem. Purchases and prepared food disappear when the game is processing. I have version 1.6.8 and am not playing on wifi, iPhone 4s
    Check you settings on your Iphone and make sure you have the most current IOS version. 6.1.4
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    My app store only has 1.6.8 version

  8. #8
    The Honorable Panda
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    Quote Originally Posted by coco85brown View Post
    My app store only has 1.6.8 version
    What is the IOS version on your device? On your device under settings-general-about-version- What is the number ?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9

    Version

    Quote Originally Posted by kooky panda View Post
    What is the IOS version on your device? On your device under settings-general-about-version- What is the number ?
    I have 5.1.1

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