Stolen Gems!

[Unregistered]

Recently I had purchased a Magical Clam....for the outstanding price of 24 GEMS....Thats a whopping 5$ ! most apps are cheaper than that for a complete game. But after I had bought this item...I went to click ok to get out of the menu and ....ended up using ....24 MORE GEMS How insane is that?

So basically I'm here to ask for a refund or i'll have to delete this app...that seems to be stealing my money. Not to mention the countless times it had eaten gems that I had worked hard for, or the times food just dissapears because of the "News" button disconnecting me .

So what shall it be? Refund of the amount stolen or deletion of an app that seems really overpriced.......

[Unregistered]

I purchased gems for the first time on Friday night. I had 47 gems total and now only 27. I spent NONE of them but now they are gone. I want mine back!

[Unregistered]

Yeah, Alot of people seem to be having this problem. My main point was the gems don't come cheap, and at 5-10$ for gems, atleast people who purchase them should get good customer service...

[Unregistered]

An email to teamlava


Dan, Oct 29 17:04 (PDT):
: Dear teamlava,
I do enjoy your games immensely but writing to tell you how upset I am that I accidentally spent 10 gems last night on 10000 coins! I had just bought a 250 000 coin update and went to put food on to cook and hadn't realized how low on coins I was. I just clicked it through on auto pilot, just thinking I was putting food on to cook. I was planning to buy some special items after the size upgrade! Now I'm just sad.

Please take this option away! Nobody would ever mean to spend 10 gems on 10000 coins! It just doesn't equate.

Response from teamlava

Hi Dan,

Unfortunately we aren't able to reverse player transactions. I apologize for the inconvenience.

Yours,
TeamLava Support Amaranth


Response from me.

Hmmm, you could replace the gems I'm sure. What you are saying is that you don't, not that you can't . There is a difference.
You hear of this happening a lot on the forum, there really shouldn't be an option to buy coins for gems! The exchange rate is absurd! No one would do this on purpose.*



No response from teamlava!

[Unregistered]

It's ben a while now, and still no reply from my email. I'm not sure if it was just ignored...Or being delt with however I noticed today that I had gotten two "statues" for 5$ each . . . that in itself is insane.. Not to mention the mermaid statue dosent even load. It would be great for a refund, hardly doubt it is a possibility however..

[Unregistered]

It's ben a while now, and still no reply from my email. I'm not sure if it was just ignored...Or being delt with however I noticed today that I had gotten two "statues" for 5$ each . . . that in itself is insane.. Not to mention the mermaid statue dosent even load. It would be great for a refund, hardly doubt it is a possibility however..

I see you're getting the same special red carpet treatment I've had from TeamLava.

Amaranth (wherever, whatever or whoever that may be) is completely incompetent.

I wish I could offer some words of hope, sadly not!

[Unregistered]

Thanks for the advice Norman but you are basically saying "gee sucks to be you be careful next time". I think we all know touch screens are sensitive..that's our point. This game should have safeguards. It should be fairly easy to add a confirmation tab to every selection so why not do it.