Being Ignored? Pretty much SNAFU
Quote:
Originally Posted by
Unregistered
It's ben a while now, and still no reply from my email. I'm not sure if it was just ignored...Or being delt with however I noticed today that I had gotten two "statues" for 5$ each . . . that in itself is insane.. Not to mention the mermaid statue dosent even load. It would be great for a refund, hardly doubt it is a possibility however..
I see you're getting the same special red carpet treatment I've had from TeamLava.
Amaranth (wherever, whatever or whoever that may be) is completely incompetent.
I wish I could offer some words of hope, sadly not!
Lost gems by accident..team lava response basically oh well
So I tried to close out the design tab and my finger barely touched the "10,000 coins for 10 gems tab" and it immediately deducted my 10 hard earned gems! There was no "are you sure?" screen or confirmation. are these people serious? They expect you to pay for gems with real money and they have the nerve to take them away with any erroneous hand movement? I'm playing this game on my iPad ...touch sensitive by nature..it's not like on a computer where you can point and click deliberately! Sent TeamLava an email asking them to reverse the transaction...their brilliant response was "unfortunately we cannot reverse transactions..sorry for the inconvenience". INCONVENIENCE?? More like robbery. If money is used in an app. The very LEAST they can do is have a confirmation screen. This is incredibly irresponsible. SHAME ON YOU TeamLava...and IM telling everyone I know not to bother downloading or spending any money on your poorly thought out games.